Returns & Replacements
We strive to ensure that you are fully satisfied with every purchase you make at smashtrends.com Our online return policy is as follows:
Purchased merchandise must be returned within 30 days of date of purchase receipt. ***From December 1 - Janurary 1 items must be returned within 60 days of date of purchase.
All merchandise must be returned in their original condition, with all original tags attached.
Shipping and handling charges are non-refundable.
We are unable to accept COD’s.
We are unable to take responsibility for items lost in mail or transit.
We only accept returns for purchases made through smashtrends.com
smashtrends.com will not accept or assume return shipping costs for merchandise shipped outside of the allotted 30-day timeline.
Free Prepaid Returns (USA Only. Within 30 Days)
Go to the tab 'Returns & Exchanges" tab and complete the form with the product and order you would like to return
Print return label and packing slip and place in and on package accordingly
Drop off return package to your local shipping center
Refer to your account for RMA number and progress
You will receive a confirmation email once your return has been approved. Please allow 3-5 business days from the time we receive your return for it to be processed.
Refunds and processing time:
If your return is initialized within the 30-day timeline specified above; your refund will be processed within 3-5 business days upon return. We will refund you the amount of the original receipt including any tax; sorry, but shipping charges cannot be refunded. We are only able to issue your refund in the same form of the original payment. Please allow up to 2 billing cycles for refund to be reflected on your statement.
Your bank may require additional days to process and post the refund to your account.
Need a different size or color:
If you would like to process an exchange for a different size or color, simply place a second order and complete the online return process. Once we receive your return, we will credit your account following the process specified above. After 1 exchange all sales are final.